Communication and Escalation Matrix
Inquiry PIA 1Link
1st Level 2nd Level 1st Level 2nd Level
Customer Service Kashif Afzal: This email address is being protected from spambots. You need JavaScript enabled to view it. Tasawwur Atique: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. Khwaja Owais
+92-21-35814520
021-99044737 This email address is being protected from spambots. You need JavaScript enabled to view it.
Fares, Seat Availability & Points Settlement  Kamran Haider: This email address is being protected from spambots. You need JavaScript enabled to view it. Imran Hashim:
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it. Khwaja Owais
+92-21-35814520
This email address is being protected from spambots. You need JavaScript enabled to view it.
Refund or Cancellations Salman: This email address is being protected from spambots. You need JavaScript enabled to view it. Waqas H. Pasha: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. Umair Shahid
+92-21-35814933
021-99044963 This email address is being protected from spambots. You need JavaScript enabled to view it.
Reconciliations & Recoveries Shahzeb: This email address is being protected from spambots. You need JavaScript enabled to view it. Mazhar Abbasi: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. Umair Shahid
+92-21-35814933
0345-3162998 This email address is being protected from spambots. You need JavaScript enabled to view it.
IT/Technical Syed Jawad Shah: This email address is being protected from spambots. You need JavaScript enabled to view it. Javed Iqbal: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. Khwaja Owais
+92-21-35814520
+92-21-35814520 051-9272299 This email address is being protected from spambots. You need JavaScript enabled to view it.
General/Others This email address is being protected from spambots. You need JavaScript enabled to view it. Asghar Kamal: This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it. Khwaja Owais
Majid Rafique: This email address is being protected from spambots. You need JavaScript enabled to view it. +92-21-35814520
051-9059318 This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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