The Awards +Plus Program
Welcome to Pakistan International Airlines Awards+Plus Program, a richly rewarding loyalty scheme for our most valued passengers. When you travel on Pakistan International Airlines flights, you will build A+ Miles which can be exchanged for free travel and other exciting awards.
• Introduction
• Definitions
• Program Changes
• Termination
• Breach of Terms and Conditions
• Membership Obligations
• Card usage and Benefits
• Earning A+ Miles
• Redeeming A+ Miles
• Flight Upgrades
• Membership Status, Recognition and Benefits
• Schedule of Fees and Charges
Introduction
The following terms and conditions apply to all members of the program:
A+ Miles are credited from the time of enrollment and onward. A+ Miles will be accrued to the account of the member whose name is on the ticket, regardless of who pays for the travel.
Each Awards+Plus Frequent Flyer number is issued to one specific individual. PIA does not allow friends, family members or corporate colleagues to share an account. Each member is allowed to obtain one account only and duplicate accounts will be canceled. One e-mail address can be linked to only one Awards+Plus Account. Awards+Plus A+ Miles are non-transferable, nor can they be transferred to anyone upon member's death.
A+ Miles will accrue on revenue tickets & no A+ Miles will be accrued for travel on free Awards+Plus incentive tickets.
Requests for retroactive credit must be submitted no later than 6 months following the activity.
Rebated or free industry tickets used by airline employees (Including Pakistan International Airlines' personnel), tour conductors and travel agency staff along with members of their families, are not eligible for point accrual under the Awards+Plus Program.
A+ Miles are not awarded for travel on fares subject to special promotions and/or deep discounts.
A+ Miles are credited according to the class of service purchased, not the class of service traveled on complimentary upgrades.
A+ Miles will be awarded only on the account of the Awards+Plus member who travels.
A+ Miles cannot be transferred, combined or exchanged under any circumstances.
Tickets and vouchers are valid for one year from the date of issue. Expired Air miles shall not be re-credited to members at the time of refund of the partially utilized ticket. Expired Award ticket/MCO will not be accepted for re-credit of any valid Air mile after expiration.
In order to avoid misuse of the account, members are required to provide their valid membership # and PIN at the time of making an awards request.
Secrecy of PIN must be maintained by members to avoid any misuse of the account.
In order to avail awards, you are required to send your request through online or written request along with your identity through mail service or Fax.
Free ticket awards are issued with confirmed bookings/Request status.
Sector Miles will be redeemed/charged for each segment regardless of International or Domestic travel.
Open-jaw ticket(s) are permitted if both airports are within one zone.
Awards +Plus tickets may be subject to income taxes, airport taxes or other regulatory charges according to the rules & regulations of the local government. Any such charges, if applicable, are the sole responsibility of the member.
Free awards ticket(s) cannot be upgraded by using a separate Awards+Plus upgrade certificate or with payment of the additional fee.
A+ Miles in the Awards +Plus Program cannot be sold or exchanged. In case a member is running short of A+ Miles to qualify for redemption criteria, PIA gives the relaxation for purchasing remaining A+ Miles provided that members must have at least 50% of the A+ Miles required for redemption in their account to avail this facility for themselves, family members and their nominees.
Any case of fraud/embezzlement including misuse of Ticket(s)/Excess Baggage vouchers/Upgrades in connection with the Awards+Plus Program will be subject to appropriate judicial procedures. PIA reserves the right to cancel the membership and all earned A+ Miles will be forfeited.
PIA reserves the right to check the identity of passengers using Awards+Plus ticket(s)/Excess Baggage vouchers/Upgrades.
Awards+Plus A+ Miles earned each year are valid for the subsequent three years after which they will expire.
Pakistan International Airlines reserves the right to withdraw Awards +Plus membership and forfeit A+ Miles if anyone violates specified Awards +Plus terms and conditions. Membership in the PIA Awards +Plus Frequent Flyer Program is subject to local laws and restrictions of the country where the member resides. The Awards +Plus membership card remains the property of Pakistan International Airlines and must be surrendered upon demand by the airline.
Note: Please notify address change or profile to Awards +Plus program office through online service or mail.
Definitions
In these Terms and Conditions unless the context otherwise requires:
"PIA " means Pakistan International Airlines.
“Active Member" is a Member who has recorded Point activity i.e., Miles earning or redeeming on their membership account within the previous consecutive 36 month period. An active member will also include members who earn PIA Miles during the last one year, through co-brand partners for eg: conversion of air miles, miles earned through billing, etc.
"Award" means any PIA or partner products or services, which have been nominated by PIA or the partner as eligible to be obtained by a Member redeeming A+ Miles through PIA Frequent Flyer Program.
"Benefits" means any of the facilities, services or arrangements offered or available to the Member from time to time as a result of membership in PIA Frequent Flyer including earning and redeeming A+ Miles and Awards
"Rule Booklet" means the membership benefits brochure updated and published from time to time by PIA including this website.
"FFP Membership Card or FFP Card" means the PIA card issued to the Frequent flyer Program Member.
"Eligible Flights" has the meaning given in clause 9.2.1.
"Frequent Flyer Partner Airline" means those airlines with which PIA has entered into an agreement to provide for members to earn A+ Miles when flying on other airline's flights and/or to redeem A+ Miles on other airline's flights.
"Frequent Flyer Partner Service" means those non-airline companies with which PIA has entered into an agreement to provide for members to earn A+ Miles when acquiring certain goods and services from the other company and/or redeeming A+ Miles for certain goods and services from the other company.
"Frequent Flyer contact center" means the center established by PIA where membership information is processed and PIA Frequent Flyer is administered.
"Member" means the person who is a Member of PIA Frequent Flyer Awards +Plus and whose name is printed on the Card as well as registered into the program.
"Family Member" means spouse, children, parents of the primary member. (Once added, family members cannot be replaced on the Member's account for 3 years)
"Partner Flight Award" means a flight on a specified Frequent Flyer Partner Airline that can be obtained by redeeming A+ Miles through PIA Frequent Flyer.
"PIN" means the Personal Identification Number that is issued to the Member.
"A+ Miles" means frequent flyer A+ Miles awarded to Members in PIA Frequent Flyer pursuant to these Terms and Conditions.
"PIAC" means Pakistan International Airlines Corporation.
"PIA Flight Award" means a flight operated and marketed by PIA, which can be obtained by redeeming A+ Miles through PIA Frequent Flyer.
"PIA Awards +Plus" means the frequent flyer program operated by PIA by which members earn A+ Miles for certain travel or other goods or services obtained and may redeem these A+ Miles for Awards.
"Schedule of Fees" means the schedule of fees that relate to membership in PIA Frequent Flyer as amended from time to time.
"Terms and Conditions" means these terms and conditions, as amended from time to time.
Program Changes
3.1 PIA reserves the right at all times to make any changes to the PIA Frequent Flyer Terms and Conditions, Awards or Benefits offered, and the Schedule of Fees in its sole discretion, including but not limited to:
Changes to rules governing
Earning and redeeming of A+ Miles.
Point earning and redemption rates.
Limitations on the number of Flight Awards redeemable on particular flights.
Continued availability of Awards.
Award restrictions or conditions.
Ticketing procedures.
Ticketing and services charges.
Expiry of accrued A+ Miles.
Changes to the parties included or Frequent Flyer Partner Services; and
Changes to Frequent Flyer Partner Airline or Frequent Flyer Partner Service participation including restrictions on earning and/or redeeming A+ Miles, cancellations, Point earning and redemption levels.
3.2 PIA will use all reasonable endeavors to advise members of any changes to these Terms and Conditions, but will not be liable in any way for any failure to do so. Refer to this website for all current Terms and Conditions and Schedule of Fees for PIA Frequent Flyer.
3.3 Without limiting this clause 3 in any way, members will be taken to have received notice of any changes to these Terms and Conditions if PIA notifies the Member of the change by any method including but not limited to by providing notice to the address provided by the member to the Frequent Flyer contact center and/or by posting details of the changes on this website.
3.4 PIA is not liable for any Award not being available or for limitations on capacity available for the redemption of Awards.
3.5 PIA expressly reserves the right in its absolute discretion to withdraw, cancel, withhold, deny access to or use of or in any way change any of the Awards or Benefits previously advertised, offered to or accepted by any member at any time. This includes the right to discontinue PIA products, services or flights, Frequent Flyer Partner Airline products, services or flights, product services or flights or Frequent Flyer Partner Service products or services. PIA will not be liable for any loss or damage suffered by the member resulting from such withdrawal, cancellation, denial, variation or change.
3.6 PIA gives no warranty as to the continuing availability of PIA Frequent Flyer, any Award or any other Benefit.
Termination
4.1 PIA expressly reserves the right to terminate or alter (whether materially or otherwise) PIA Frequent Flyer at any time.
4.2 PIA reserves the right at any time in its absolute discretion and without notice to suspend or terminate the membership of any Member and/or the right of any member to use the Card or any Award or Benefit.
4.3 Membership will terminate automatically on the death of a Member. A+ Miles earned but not redeemed at the time of death will be canceled. PIA will terminate the Member's account on receipt of notification of the death of the Member.
4.4 PIA Awards +Plus Program has the right to terminate membership if no travel activity or partner activity is recorded in the member's account for one year.
Breach of Terms and Conditions ▲Top
5.1 Any breach of these Terms and Conditions by a Member whether intentional or otherwise may result in suspension or termination of membership and/or cancellation of A+ Miles, Awards and/or Benefits at the sole discretion of PIA.
5.2 PIA is not, and will not be, liable for any Member's accumulated A+ Miles, Awards or any other Benefits. In the event of suspension or termination of membership or termination or other material alteration to PIA Frequent Flyer, such A+ Miles, Awards or Benefits may also terminate or be extinguished.
5.3 PIA reserves the right to cancel or refuse to honor any Award (including any Flight Award) which was sold, assigned, transferred or otherwise obtained or redeemed in breach of the Terms and Conditions at any time, without liability.
5.4 PIA reserves the right to reverse or cancel any A+ Miles credited to a Member incorrectly, not in accordance with or in breach of the Terms and Conditions at any time without liability.
5.5 PIA reserves the right to suspend membership, reverse or cancel any accrued A+ Miles from a Member's account in the event that monies are owed by that Member to PIA or any of its subsidiaries and such monies remain unpaid after the due date.
Membership Obligations
6.1 Members must not
abuse PIA Frequent Flyer, any Awards, Benefits, facilities, services or arrangements accorded to the Member as a result of membership in PIA Frequent Flyer;
Act in any way which is likely to be detrimental to the interests of PIA or PIA Frequent Flyer or any PIA Frequent Flyer Partner Airline or Frequent Flyer Partner Service;
Supply or attempt to supply misleading information, or make any misrepresentation to PIA Frequent Flyer or any PIA Frequent Flyer Partner Airline or Frequent Flyer Partner Service; or act in any way which in PIA's reasonable opinion breaches or is likely to breach these Terms and Conditions or is inconsistent with the intent of these Terms and Conditions.
6.2 Members must comply with these Terms and Conditions at all times.
Membership
7.1 Membership of PIA Frequent Flyer is open only to individuals at least over 12 years of age or individuals purchasing a seat. Membership is offered at the discretion of PIA and PIA has the right to accept or reject any application for membership in its sole discretion.
7.2 Each Member may maintain only one PIA Frequent Flyer account that must serve all business and personal needs.
7.3 Each Member will be assigned a membership number upon acceptance of enrolment in PIA Frequent Flyer. Each Member will also be assigned a Personal Identification Number (PIN) which along with his/her membership number, surname, birth date, and/or recent travel details will be used for security of membership information. It is the Member's responsibility to ensure that this PIN is kept secure and other security information is kept secure.
7.4 Each Member must advise PIA Frequent Flyer of any change of name, address, or other details as soon as practicable after the change. PIA is not responsible for any failure by the Member to adequately notify PIA of the change. Changes to address can be made by calling the Frequent Flyer contact center or updating your details directly on our website www.piac.com.pk (You must supply your PIN.) Written proof must be supplied for any change of name.
7.5 It is a condition of membership that you consent and authorize PIA to provide the information on your application form and other information that you provide to PIA, to Frequent Flyer Partner Airlines, Frequent Flyer Partner Services and any other person (including without limitation a related body corporate, agents and contractors) for the purpose of:
• PIA providing services, including the awarding of A+ Miles to you;
• PIA improving PIA customer service, including by means of research, marketing, product development and planning;
• PIA marketing its products or services or the products or services of its partners; and
• Any third party providing services to PIA and Members in connection with the administration of PIA Frequent Flyer. This information will be transferred to or from Pakistan for these purposes.If all or any part of the requested information is not provided by the Member, the services provided to you by PIA may be affected.
7.6 PIA will provide you with access to and correction of your personal information held by PIA on request by you to the extent permitted or required by law. Only the Member named on the account will be entitled to access account information. However, PIA does comply with validly served and executed court orders and subpoenas and cooperates with investigations by state and federal agencies in accordance with internal PIA policy. Under these circumstances, or where otherwise required by law, your account information may be shared with others with or without your knowledge or consent.
Use of the Card and Benefits
8.1 By using the Card or claiming any Benefit, the Member agrees to be bound by the Terms and Conditions and provides the consent specified in clause 7.5.
8.2 The Card is and will remain the property of PIA and must be returned on demand. It is not a credit card.
8.3 The Card is valid for use only by the Member and it is not transferable in any circumstances. The Card is valid for use only during the period indicated on it.
8.4 PIA reserves the right to require the Member to produce the Card at any time while ticketing or while the Member is traveling or otherwise claiming or utilizing any Awards or Benefits.
8.5 In the event of loss, theft or unauthorized use of your Card, it is your responsibility to immediately advise the Frequent Flyer contact center or, if outside Pakistan, your local PIA office. Until loss, theft or unauthorized use of the Card is notified to PIA, the Member is liable for all use of the Card. PIA will not be liable for misuse of a lost or stolen Card or any unauthorized use of a Card.
Replacement Card Fee-Waivers
8.6 Effective 2006, fee for re-issuance of a card due to loss or damage has been waived off, members are not required to pay any charges. Only 300 A+ Miles will be deducted for Emerald cardholders whereas Sapphire and Diamond members are fully exempted from charges and A+ Miles deduction.
Earning A+ Miles
9.1 General
9.1.1 To earn A+ Miles, Members must quote their name and membership number when utilizing eligible PIA, PIA Frequent Flyer Partner Airlines products or services or Frequent Flyer Partner Services.
9.1.2 A+ Miles can only be earned in relation to acquiring goods or services or other transactions made by the Member after the Member's enrollment in the Awards +Plus Program. Members enrolled in the Awards +Plus Program on or after 15th July 2017, can claim retroactive credit of A+Miles for travel completed within 90 days prior to the date of enrollment. A+ Miles can only be applied to the account of the Member who is acquiring the goods or services or making any other transaction in partners services. A+ Miles will not be awarded (and may be deducted from Members' accounts) for cancellations or refunded products, except that PIA at its discretion may give A+ Miles for flights where cancellation is for operational reasons.
9.1.3 Each Member is responsible for ensuring that A+ Miles are properly credited to his/her account. Where a Member contends that A+ Miles have been earned but not credited, or in cases where PIA deems verification is required, PIA reserves the right to require proof of earning from the Member, including copies of ticket coupons and/or original boarding passes from flights claimed to have been flown or copies of receipts or similar documentation; for example, car rental agreement, hotel voucher or hotel bill.
9.1.4 Any discrepancies must be brought to the attention of the Frequent Flyer contact center by the Member within 6 months of the applicable flight or transaction. No amendments can be made after this period. PIA will be the final arbiter in any A+ Miles disputes.
9.1.5 Members of PIA Frequent Flyer who are also members of other airlines, hotel or car rental frequency programs can only receive A+ Miles in one program for the same flight, hotel stay, car rental or other transaction unless otherwise specified. Members of more than one such program must nominate prior to travel, stay or rental on which scheme they wish to earn A+ Miles. A+ Miles cannot be transferred between loyalty schemes conducted by PIA and its partners and non-partners.
9.1.6 Awards, tickets and any accumulated A+ Miles cannot be sold, assigned, transferred or otherwise redeemed (whether for valuable consideration or otherwise) except in accordance with the Terms and Conditions.
9.2 A+ Miles for Air travel
9.2.1 A+ Miles for air travel may only be earned for paid travel on regular scheduled flights (subject to clause 9.2.2) where a PIA flight number (or the flight number of any PIA or Frequent Flyer Partner Airline) is entered on the ticket ("Eligible Flight"). In situations where it is a PIA aircraft but where another airline's flight number is entered on the ticket or another airline's ticket is issued, A+ Miles are not earned unless that particular airline is a Frequent Flyer Partner Airline or a PIA.
9.2.2 A+ Miles will not be credited for travel on Chartered Flights (effective 01 April 2016), free tickets, including tickets issued as Flight Awards or rewards (A, X & Z), tickets booked in classes D (Business Class), R (Executive Economy Class) & E (Economy)
9.4 Activity Statements
9.4.1 PIA may in its absolute discretion mail activity statements or Members can view on Awards+Plus" website www.piac.com.pk
9.4.2 Any Member who is a non-Active Member may be excluded from receiving activity statements as well as other marketing and program material.
Redeeming A+ Miles
10.1 General
10.1.1 Awards are subject to capacity controls and availability is limited. PIA, PIA Frequent Flyer Partner Airlines and Frequent Flyer Partner Services limit the number of seats and other products or services available to Members at their absolute discretion. These depend on the flight, date, season and destination and some flights may not have any Award seats available. Once Award seats are filled, there may be no more Award seats available. Seats for Award travel are booked in special classes of service. If the class of service applicable to the Award is not available, another flight, date or destination must be selected. Reserving a seat in an incorrect class of service may be a breach of these Terms and Conditions.
10.1.2 Members will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature (including without limitation all ticket taxes) arising from the provision or availability of any Awards or Benefits whether these are provided by PIA, or by a PIA Frequent Flyer Partner Airline(s) or Frequent Flyer Partner(s) Service.
10.1.3 It is the responsibility of each Member to keep track of any and all redemptions made against their account and ensure that sufficient A+ Miles are held in credit to cover any un-ticketed Award Flights or services. Members must report any unauthorized Award claims from their account within 12 months of the occurrence. Corrective action cannot be taken after that time.
10.1.4 Up-till 30 June 2015 you may assign any Award you earn through PIA Frequent Flyer to any individual, provided the A+ Miles Shortfall requirement is being met.
Effective 1st July 2015, Awards Plus Members can gift Awards only to their family members, who are registered in their Awards Plus Accounts. The CNIC/NICOP/Passport/supporting documents for proof of relationship will be required for verification at the time of issuance of award gifts i.e. ticket/upgrades/excess baggage
10.1.5 Effective 25th July 2016, Awards +Plus Members residing in Pakistan can get instant SMS Alert Service on Awards Redemption. Once members update their mobile number in their account, they will get instant SMS alerts on every Award redemption processed from their Awards +Plus account.
10.1.6 Awards may not be sold or exchanged for cash or for any other form of consideration. A+ Miles may not be pooled, assigned or transferred to any other person (including but not limited to another Member).
10.1.7 In case of fraud of embezzlement in connection with the Frequent Flyer Program will be subject to appropriate judicial Procedures. PIA reserves the right to invalidate all earned A+ Miles And awards. The airline may also declare a member's account Invalid.
10.2 Flight Awards
10.2.1 Children aged 2 years or over will be charged the full adult Award Point level for any Flight Award as set out in the Rule Booklet and updated from time to time.
10.2.2 If the Passenger is a minor (12 years of age or younger), reservations must be made on his or her behalf by a parent or legal guardian.
10.2.3 Flight Awards bookings are subject to availability of seats and all redemption requests are processed on the basis of travel date.
10.2.4 Flights Awards may only be redeemed on Eligible Flights of PIA, PIA Frequent Flyer Partner Airlines and may impose restrictions on the redemption of Flight Awards on certain flights from time to time.
10.2.5 Flight Awards are not permitted on Special Hajj flights on Hajj Fares.
10.2.6 Flight Awards Journey for performing Umra must be completed before the 15th of Ramadan.
10.3 Flight Award Ticketing
10.3.1 All PIA Flight Award bookings must be ticketed through the system by PIA Offices only.
10.3.2 Flight Award tickets will be valid for one year from the original ticketed date unless otherwise specified.
10.3.3 Re-Issuance of lost flight Awards ticket is not allowed.
10.3.4 Flight Award Tickets that are not lost and cannot be presented at airport check-in on the day of departure, will not be reissued. A commercial fare ticket must be purchased if travel is still required.
10.3.5 Changes to Flight Award bookings incurs applicable redemption of Point subject to available A+ Miles in the Member's account.
10.3.6 Effective from 19 July 2010, Awards PNR will be created with the time limit and the same will be advised to members to collect the Awards ticket prior to cancellation.
Following conditions will apply;
• If the Awards ticket is not collected within the mentioned time limit on PNR, then it will be canceled by PIA.
• After the cancellation of Awards PNR, Seats will be confirmed subject to availability on specific flights or alternate flights will be offered subject to availability of seats.
• Authority of Awards ticket is valid for a period of 15 days as per Awards +Plus rule. If the traveling on Awards ticket falls within 15 days, mentioned booking time limit will be applied. Member may change plan and issue awards ticket within 15 days from the date of issuance of authority. After 15 days, revalidation charges will apply as per policy.
10.4 PIA Flight Awards - Redeeming A+ Miles, Changes and Reissue
10.4.1 The redemption rules for redeeming PIA Flight Awards are available on the Awards+Plus website REDEMPTION TABLE or published Rule Booklet. They are subject to change from time to time at the discretion of PIA.
10.4.2 The following conditions govern the redemption of A+ Miles for PIA Flight Awards:
(a) Failure to board the booked sector of an Award itinerary (no-show) will result in the redemption of additional A+ Miles (as set out in the Schedule of Fees and Charges).
(b) Open Jaw and Surface Sectors are permitted within the same zone. Open Jaw found at the point of origin or destination when arrival and departure occur at different ports. Surface Sectors - are inflowing trips of an itinerary occurring between the A+ Miles of origin and destination.
(c) Open-dated Awards ticket(s) is/are not permitted.
(d) Waitlist on the requested flight is not permitted.
10.4.3 PIA Flight Awards may not be available on flights that are designated as a PIA flight number but operated by another carrier's aircraft (code-shared) or in situations where it is a PIA aircraft but where another airline's flight number is entered on the ticket (unless that particular airline is a Frequent Flyer Partner Airline or a PIA).
10.4.4 Any change(s) in PIA Flight Award ticket reservation ( for example, change in flight number and/or date of travel ), change of booking can be made by paying applicable charges.
10.4.5 Prior to the commencement of travel, booking can be made after deduction of A+ Miles as set out in the Schedule of Fees.
10.4.6 On request to cancel the ticket and re-credit A+ Miles, un-expired Air miles for a valid ticket shall be added back to the member’s account.
10.4.7 After commencement of travel, a simple date or flight number changes within ticket validity may be made to Award travel on PIA flights only. The Revalidation Fee applies.
10.5 PIA Flight Awards - Cancellation and Refunds
10.5.1 PIA Flight Awards ticket issued for travel on PIA may be submitted for refund and reaccredit to commencement of travel. Where applicable, only Air Miles that have not expired will be re-credited to member’s account and a cancellation fee shall be applicable (as set out in the Schedule of Fees). Similarly, valid Air miles from an expired award ticket shall not be re-credited to a member’s account however taxes shall be refunded in the full amount
10.5.2 Once travel has commenced on a PIA Flight Award ticket and the remaining travel is not completed, unexpired Air Miles for an un-used ticket can be re-credited to the accounts and a cancellation fee shall be applicable (as set out in the Schedule of Fees). However, Air miles of a partially utilized ticket will not be entertained once Award has expired.
10.5.3 Failure to board a booked PIA Award flight (no-show) may constitute cancellation of the entire itinerary. The Change of flights will incur a Fee (as set out in the Schedule of Fees).
10.5.4 Where PIA Award flights are canceled due to operational reasons and reasonable alternative travel cannot be arranged, PIA will waive the Cancellation Fee on any Award ticket submitted for refund and reaccredit in accordance with clause 10.5.1.
Excess Baggage Awards
11.1 PIA is pleased to offer our valuable Members free offers, including vouchers for excess baggage allowance. Vouchers can be purchased in multiples of 20 kilos each per one-way travel (except Canada where the piece baggage rule is applicable). There is no limit to the number of vouchers which can be used for each journey (except UAE, where three Pieces limit apply). No refunds are permitted for partially used vouchers.
Flight Upgrades
12.1.1 Flight Upgrades are available by redeeming A+ Miles outlined in the Rule Booklet as updated from time to time.
12.1.2 Flight Upgrades can only be redeemed and booked on domestic or international flights with a PIA flight number where the aircraft is operated by PIA. Upgrades are subject to availability in Award booking classes and at the levels set out in the Rule booklet and displayed on the PIA website at Flight Upgrades. Availability and capacity on available flights are limited.
12.1.3 Flight Upgrades canceled within 24 hours of flight departure, or failure to board a booked flight (no-show), will incur fees (as set out in the schedule of fees).
12.1.4 The following conditions apply to the use of Flight Upgrades ("Upgrades"):
(a) The Upgrade cannot be utilized in conjunction with a Flight Award ticket, travel industry reduced fare ticket, prize ticket or any other promotional offer.
(b) The availability of Upgrades is strictly limited and subject to capacity controls.
(c) The Upgrades may only be used to obtain an upgrade for one class of service on each flight. Flight Upgrades cannot be redeemed using a combination of A+ Miles and Upgrade Credits.
(d) A+ Miles will be earned only for the class of service that has been purchased, rather than the upgrade class that may be facilitated via the Upgrade.
(e) Pre-booking times may be determined by the Member whose A+ Miles are used to redeem the Upgrade.
(f) Fare rules of the fare originally purchased apply, irrespective of upgraded travel class.
(g) Upgrades cannot be used in conjunction with an open-dated ticket.
(h) Free Award tickets cannot be upgraded by using a separate Awards upgrade, or by paying an additional fee.
Seat Selection
13.1.1 Seat Selection is available by redeeming A+ Miles
13.1.2 Seat Selection can only be redeemed on domestic or international flights with a PIA flight number where the aircraft is operated by PIA. Seat Selection is subject to availability
13.1.3 Seat canceled within 24 hours of flight departure, or failure to board a booked flight (no-show), will incur fees (as set out in the schedule of fees).
Membership Status, Recognition and Benefits
14.1 Membership Tier Status
14.1.1 Retention of membership status in a particular status level of PIA Frequent Flyer is dependent upon maintaining the Status Credits applicable to that level. Status Credits required to attain/retain Sapphire and Diamond status levels are set out at Status and Privileges.
14.1.2 Membership status levels are valid for a minimum of one year.
14.1.3 Status Credits are only earned on Eligible Flights of PIA.
14.1.4 Members who earn, within a calendar year, either a minimum of 30,000 A+ Miles (Base+Class of service) or 25 Revenue trips on PIA are automatically promoted to the Sapphire tier. Members who earn, within a calendar year, either a minimum of 70,000 A+ Miles (Base+Class of service) or 50 Revenue trips on PIA are automatically promoted to the PIA Diamond tier.
14.2 Other Benefits
14.2.1 PIA reserves the right to alter the benefits and recognition available to any status level at any time.
14.2.2 Members cannot avail two similar benefits at one time.(For e.g 50Kg FBA is being given to PIA travelers Ex-Dubai, hence Sapphire & Diamond members will not be given free baggage allowance as per tier benefit.)
General
15.1 Governing Law: The Terms and Conditions and membership in PIA Frequent Flyer Program is governed by PIA.
Email Updation:
Upon receipt of the PIA Awards +Plus card, members are required to update their email address by availing of the 'Change Profile' option.
16.1 It is the responsibility of the members to update their email address. PIA will not be responsible for any event or consequences that may arise if the email address is not updated and/or in case of any delay, unauthorized use or interceptions thereof of the mail, membership card number or the PIN code."
Redemption:
A+ Miles Purchase for top-up:
17.1 PIA Awards +Plus A+ Miles can be purchased against PKR 3.00 per A+ mile (for members residing in Pakistan) or at USD 0.025 i.e. 2.5 cents per A+ mile (for overseas members).
A+ Miles can be purchased by members to meet a shortfall in A+ Miles while redeeming rewards.
17.2 However, members must have at least 50% of the A+ Miles required for redemption in their PIA Awards +Plus account to avail this facility for themselves, family members and nominees.
Schedule of Fees and Charges
18.1 Service Fee
In case of Redeposit/Refund for(Each Segment) of issued Award, 1,000 A+ Miles will be deducted.
Note: Expired A+ Miles during the processing of an Award cannot be redeposited.
18.2 Change/No-show Charges
1,000 A+ Miles(Per Segment) on Domestic routes.
2,000 A+ Miles(Per Segment) on International routes.
18.3 Re-routing of Sector
Re-routing of a sector after issuance of Award with in the same zone will be allowed after charging 1000 A+ Miles.
18.4 Re-issuance of Card
For re-issuance of an Emerald card, 300 A+ Miles will be deducted or Rs.900/USD 7.50 Whereas Sapphire and Diamond members are fully exempted from charges and A+ Miles deduction on re-issuance of cards.
18.5 Authority Re-Validation Charges
The validity of award authority is 15 days from the date of issuance. Once the authority has expired, 500 Air miles as authority re-validation charges shall be applicable for each revalidation of 15 days (up till 6 months) from the date of issuance of authority. Alternatively, you can also pay the same in the amount of PKR 1500 within Pakistan or USD 12.50 outside Pakistan.
18.6 Awards authority validity
If the original Awards authority is not collected within 6 months from the date of issuance then the members can get the applicable valid miles redeposited in their account against redemption of 1000 Air Miles.
• In case the member is a no-show and also desires to redeposit miles, then only one charge will apply, whichever is higher.
• In case the member does not have the required miles for any charges/penalties, he/she can purchase the shortfall of miles at the rate of Rs. 3.00/mile or USD.025/mile.
18.7 Code Share Flights
Only A+ Miles will be credited in codeshare flights where tickets and boarding pass is issued by PIA.