Our Business Class passengers traveling from Karachi, Lahore & Islamabad can also enjoy the privilege of availing our exclusive porter services. PIA's efficient, trained porters are available to assist you at Business Plus check-in counters, where you receive priority baggage tags as well as priority boarding facilities. You won't have to queue up or worry about handling your baggage as our Business Plus porters and Check-in staff take care of everything.
Mishandled Baggage and Lost Baggage Tracking
PIA believes in, and strives to provide its customers with the most convenient service. But despite our efforts, in the rare case of your baggage being mishandled, we regret the inconvenience caused to you and assure you that the PIA Baggage Services, in collaboration with the Worldwide Tracking System, will track, retrieve and deliver* your lost baggage to your doorstep. (The Baggage Home Delivery facility is only available at major stations.)
As soon as you are aware of your baggage getting lost, register a complaint in the Baggage services office at the station of arrival. You will be required to provide your baggage details to the Baggage Service officer who shall enter them into our computerized tracking system and issue you a receipt containing the tracking number and mandatory details of your baggage. Please ensure that your name, address, and bag details are correct, as this information will facilitate tracking and retrieval, enabling the Baggage service officers to return your baggage to you, as soon as possible.
Through the reference number on your receipt, you can also track your lost baggage yourself through our website.
PIA provides wheelchair/ambulifter facility to those old, aged, sick and disabled passengers who require special individual attention during ground handling at airports, on embarking/disembarking. Such passengers are required to furnish a Medical Information Form (MEDIF).